Project Info
- Client : John Marthin
- Category : Business, Corporate, Innovation, Technology
- Date : 22 October 19
- Website : IT-Tech.com
- Location : Mashintron Town USA
Project Info
About Uhelp Helpdesk Support Ticketing System
The UHelp is best support system for a customers support and management application solution that keeps track of customers’ requests and solves the issues of customers based on issue type, priority, and category. It allows customers to receive service as quickly as possible while keeping track of their requests. With the UHelp-Support Desk, you can provide a uniform support experience to your customers.
Top Features of UHelp Helpdesk Support Ticketing System
Extremely Secured
When it comes to security, UHelp helpdesk application allows you to whitelist or blacklist countries from accessing the application. It also protects against DOS attacks and also prevent CSRF attacks.
Clean UI
This better-looking helpdesk admin dashboard UI design is more professional and clean. This help desk has three different dashboard designs: two for admin panel users and one for customers.
RTL Layout With Arabic or any other Language
RTL-compatible: Convert into right-to-left (RTL) layout with just one click. The whole application will be converted to RTL when a RTL language is selected.
Report Analysis
Monitor all your employees’ activities and analyze their performance with the rating provided by the customers. And improve customer service. And also monitor the total count of all types of tickets and customers.
Team Work Using Groups
Build the teams using the Group feature. Employees can be included in groups. And then assign those groups to categories. You can give better service to your customers by keeping a proper flow of tickets using groups.
Advanced Features of the Uhelp Application
- Roles Management
- Custom Fields
- Business Hours
- Live Notifications
- Announcements
- Agent name Privacy
- Ticket/Replies Restriction
- Trashed Tickets
- Ticket History/Timeline
- Knowledge Base
- Employee Groups
- Single/Multiple Assign
- Self assign
- Email-To-Ticket
- Projects Management
- Enhanced Security
- Login as Customer
- External Chat
- Captcha Security
- Customer’s Import
- Employee’s Import
- Project’s Import
- Multiple Delete
- Admin/Employee Note
- Google Analytics
- Customer IP Address
- Force SSL
- SEO
- Social Logins
- File Uploads management
- Automation Functions
- Custom Notifications
- Custom Announcement
- Ticket to Article
- Email Templates
- LTR to RTL
- Custom Pages
- Under maintenance
- User Rating’s
- Report’s
- Departments
- Auto Reload
- Infinity Scrolling
Demo Credentials
Admin Dashboard:
URL: https://uhelp.spruko.com/uhelp/admin/login
Email : superadmin@admin.com
Password: 123456789
Agent Dashboard:
This application is based on roles, so you can create a custom role, e.g., manager, team leader, etc. For demo purposes, we have created an agent role.
URL: https://uhelp.spruko.com/uhelp/admin/login
Email : agent@agent.com
Password: 123456789
Customer Dashboard:
URL: https://uhelp.spruko.com/uhelp/customer/login
Email : customer@customer.com
Password: 123456789
